In recent years, chatbots have become an increasingly popular tool for businesses to engage with their customers. From providing customer support to streamlining sales processes, chatbots have proven to be an efficient and effective solution. However, chatbots are not a new invention – they have been evolving for over half a century.
Our infographic, “Evolution of Chatbots,” traces the history of chatbots from ELIZA, the first chatbot developed in 1966, to OpenAI’s GPT-3 in 2020. The timeline highlights the key milestones in the development of chatbots and how they have advanced over the years.
In addition to the history of chatbots, our infographic also explores the advantages that businesses can gain from implementing chatbots. Chatbots can offer personal recommendations, provide 24/7 availability, increase efficiency, and improve customer experience. They can also support multilingual interactions and sentiment analysis, further enhancing customer engagement.
However, despite the numerous advantages, chatbots also face several challenges. The infographic highlights the major challenges affecting chatbots’ effectiveness and usability. These include natural language processing, contextual understanding, personalization, integration, maintenance, updates, user experience, and security.